ireborn Account & Payment FAQ

Users of ireborn ask questions across several broad topics: how to open an account and verify identity, how to deposit and withdraw funds via Indonesian payment methods, what football and esports markets we cover, and how to keep an account secure. This page addresses the most common questions we receive so you can find answers quickly without contacting support.

This FAQ resolves most account setup, payment, and game-coverage questions. If your question is not answered here, or if you need urgent help with a locked account or a failed transaction, contact our support team via our help centre. For questions about our legal status in your jurisdiction or our data handling practices, see our legal notice and privacy policy

Each answer in this FAQ is written to be practical and step-by-step. We explain what documents you need for verification, how long processing typically takes, which payment methods we accept, and what to do if something goes wrong. We also name the football leagues and esports games we cover so you know what markets are available on ireborn.

Account and registration

We require two documents for KYC (Know Your Customer) verification: a government-issued ID and a proof of address. Your ID must be a valid passport, national ID card, or driver's license with your photograph, name, and date of birth clearly visible. For proof of address, we accept a recent utility bill, bank statement, or official mail dated within three months. Both documents must be clear, legible colour photographs or scans. Upload both to your account dashboard, and our verification team reviews them within a few hours on weekday banking windows. Once approved, your account is fully verified and you can deposit and withdraw funds.

On the login page, click the "Forgot password?" link. Enter the email address or username associated with your ireborn account. We send a password reset link to your email within a few minutes. Click the link, and you will be guided through creating a new password. Your new password must be at least 8 characters and contain both letters and numbers. Once you set a new password, you can log in immediately. If you do not see the reset email, check your spam folder or contact our support team to resend it.

If you cannot log in, see unauthorized activity, or suspect your password has been compromised, contact our support team immediately via our help centre. Do not attempt to log in repeatedly, as this may trigger a security lock. Provide as much detail as possible: when you last successfully logged in, what error message you see, or what unusual activity you noticed. Our support team investigates account security issues within a few hours and can temporarily lock your account to prevent further unauthorized access. Once we confirm your identity, we can reset your password and restore your account access.

Our support team responds to queries via our help centre within several hours on weekday banking windows (typically 08:00 to 17:00 local time, Jakarta time). For urgent issues such as account lockouts or failed deposits, we prioritize responses and aim to help within a few hours. Outside banking hours, queries are logged and answered when our team returns online. Complex issues that require investigation may take longer. We communicate all updates via email so you can track progress on your query without checking back manually.

Payments and transactions

Deposit amounts vary by payment method. E-wallets such as DANA, e-wallet, mobile banking, local payment, and online payment typically support deposits starting from a small amount with no fixed upper limit per transaction. e-wallet (Indonesia's unified QR code standard) has similar flexibility. Bank transfers via mobile banking, local payment, online payment, and e-wallet are processed via virtual account, and you can deposit any amount to that account. We do not charge deposit fees. The exact limits for your account depend on your payment provider's rules, so if you are unsure, try a small deposit first or contact our support team before your first deposit.

If your deposit or withdrawal does not complete, check your transaction history in your ireborn account dashboard. You will see the status of each transaction and any error message. If a deposit failed, your money remains with your payment provider and you should see it back in your account within 1-2 business days. If a withdrawal fails, your ireborn balance is not debited. Contact our support team with your transaction ID (found in your history), and we investigate the issue. Common reasons for failure include insufficient balance, network timeout, or a temporary issue with the payment provider. We work with your provider to resolve it and typically reprocess the transaction within a few hours.

We offer welcome promotions for new accounts from time to time. These promotions vary and may include a deposit match or bonus credit on your first deposit, subject to terms. Specific offer details, eligibility, and terms are displayed in your account when you first log in and are also available on our promotions page. All offers are available only where local law permits and are subject to our terms of service. We do not advertise fixed amounts or guarantee any offer, as promotions change. For current offer details and to confirm you are eligible, check your account or contact our support team.

Game rules and markets

ireborn covers major football leagues and tournaments including Liga 1 (Indonesian football), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international fixtures. We also offer live-dealer games such as blackjack, roulette, baccarat, and Dragon Tiger in multi-camera studios. Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also list esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Not all markets are available at all times; availability depends on the live schedule of each league or tournament. Check the ireborn market page or app to see which markets are live now.

Security and support

ireborn is available only in jurisdictions where online gaming is permitted by local law. We do not operate in jurisdictions where online betting is prohibited. You are responsible for verifying that access to ireborn is legal in your location before you register. If you are unsure, consult a lawyer or contact our support team before opening an account. If you register from a prohibited jurisdiction, we reserve the right to close your account and forfeit any balance. See our legal notice for full details about service availability and user responsibility.

We protect your account and data using industry-standard encryption and secure storage. Your password is encrypted and never stored in plain text. All communication between your browser or app and our servers uses HTTPS encryption. Your personal information is used only for account verification, payment processing, and customer support. We do not sell your data. For full details about data handling, see our privacy policyYou can enhance your account security by using a strong, unique password and by logging out when you finish playing. If you suspect unauthorized access, contact our support team immediately.

Our support team is available via live chat and email through our help centreUse the help centre to submit a query, and our team responds within several hours on weekday banking windows. For urgent issues, indicate the priority in your message. You can also log in to your account and check your inbox for notifications about withdrawals, verifications, and account updates. All support interactions are logged so you can review our responses and track issue resolution. We support English language queries and provide clear explanations of any account or transaction questions.
↑