ireborn Platform Account Terms

Our terms set out the rules for opening and using an account on ireborn. We operate this platform only in jurisdictions where online gaming is permitted by local law. When you create an account with us, you agree to these terms and confirm that your access and use comply with your own region's rules.

We at ireborn are committed to transparency. Our account opening process requires identity verification, our deposit and withdrawal flows are built on regulated payment partners, and our dispute resolution process is documented and fair. Every user has the same rights and obligations regardless of their location or the games they choose to play.

This document covers account eligibility, how we handle deposits and withdrawals, what we do with your data, and how we settle disputes. If you have questions about any section, our support team is available in English via email and live chat to explain our policies and help you understand your rights.

Who can open an account on ireborn

We welcome users from jurisdictions where online gaming is legally permitted. Before you register, you are responsible for verifying that ireborn services are available and lawful in your location. We do not offer our platform in regions where local law prohibits online wagering.

To open an account on ireborn, you must:

• Be of legal age in your jurisdiction.
• Provide your real name, email address, and a valid form of identification (KTP, passport, or driver licence).
• Submit proof of address (utility bill, bank statement, or government letter issued within the last 3 months).
• Confirm that you are not on any account controls list or banned by our platform.

We verify all documents against our fraud-prevention systems and compliance databases. Verification typically completes within a few hours. If your documents are unclear or information does not match our records, our support team will contact you with instructions for resubmission. Once verified, your account is activated and you can deposit and play.

Our ireborn deposit and withdrawal policy

Withdrawals are returned to the same payment method you used for the corresponding deposit. This protects your funds and prevents unauthorized transfers. E-wallet withdrawals typically settle within a few hours. Bank transfers usually clear the next business day. We display estimated timelines on each withdrawal request before you confirm.

We do not charge fees for deposits or withdrawals on ireborn. However, your bank or e-wallet provider may charge their own transaction fees—we are not responsible for those costs. You review and confirm any fees before completing your transaction through your bank or e-wallet app.

The minimum deposit amount on ireborn is set by your chosen payment method. The maximum deposit per transaction is capped to prevent excessive exposure. These limits are displayed in our Deposit interface. If you need to increase your account preferences, contact our support team and we will review your request.

Account activity and game rules on ireborn

Your account balance is shared across all ireborn games—football betting (Liga 1, Piala AFF, Piala Indonesia, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). A single balance covers all activity.

Each game type has its own rules and odds. We publish game rules, payout tables, and betting limits before you play so you understand the mechanics. Football odds fluctuate based on market movement. Live-dealer payouts are fixed. Slots operate on probability engines tested by independent auditors. Esports odds change based on team news and fixture announcements.

We track all your activity in real time. Your account dashboard shows deposits, withdrawals, bets placed, games played, wins, and losses with timestamps. You can filter by date, game type, or payment method. This complete transaction history is available anytime in your account settings and helps you review your activity whenever you need to.

Bonus terms and promotional offers on ireborn

From time to time, we may offer promotional bonuses or welcome offers to new or existing users. Any bonus we offer will be clearly described before you accept it. We specify the bonus amount, the terms (such as wagering requirements or game restrictions), and the expiration date. You must opt in to receive a bonus—we do not apply bonuses to your account without your consent.

Bonuses on ireborn are subject to our bonus terms, which we publish separately. These terms include information about how bonus funds can be used, whether they can be withdrawn immediately or only after meeting conditions, and what happens if you close your account while a bonus is active. If any bonus term is unclear, contact our support team and we will explain it in detail.

Account closure and suspension on ireborn

You can close your ireborn account at any time by contacting our support team. We process account closures within 24 hours. Before closing, you must withdraw any remaining balance. Once your account is closed, you cannot reopen it under the same email address for a period of time set by our policies. Your transaction history remains available to you for record-keeping purposes.

We may suspend or close your account if we detect fraud, unauthorized access, or violations of our terms. We will notify you of the reason and give you a chance to respond before we take action, unless the situation poses an immediate risk to our platform security. If your account is suspended, your balance is held securely until the investigation concludes.

Data protection and privacy on ireborn

When you open an account on ireborn, you share personal information with us—your name, ID number, address, email, and payment details. We use this information to verify your identity, process your deposits and withdrawals, comply with banking regulations, and provide customer support. We do not sell your data to third parties and do not use it for marketing without your consent.

Our privacy policy (available on our website) covers data protection in detail. We use industry-standard encryption to protect your account login and payment details. We keep your ID and address documents in secure storage and delete them according to local data-retention laws. If you want to request access to your data, correct it, or request deletion, contact our privacy team and we will respond within the timeframe required by applicable law.

Dispute resolution and contact

If you believe there is an error in your account—a missing payout, an incorrect bet calculation, or an unauthorized transaction—contact our support team immediately with your session ID or transaction reference. We investigate all disputes and respond within a few business days. If we find an error on our side, we correct it and credit your account. If we find that the transaction was accurate, we will explain our findings in writing.

If you are not satisfied with our dispute resolution, you may escalate your case to our compliance team, who will conduct an independent review. We aim to resolve all disputes fairly and transparently. We keep records of every dispute and our resolution so you have proof of the outcome.

Our support team is available in English via email at our help centre and through in-app live chat. We provide contact information in your account settings. For general account questions, billing issues, or game rules, use our help centre first—most answers are available immediately. For urgent matters requiring human review, use live chat and we will respond within a few hours during our standard operating window.

Jurisdiction and legal framework

ireborn operates under the framework of applicable law in supported jurisdictions. Our terms are governed by the laws of the jurisdiction where you access the platform, subject to any mandatory local protections. We do not offer our services in jurisdictions where online gaming is prohibited, and we do not accept accounts from restricted regions.

When you use ireborn, you agree that our platform is provided only where local law permits. You accept responsibility for verifying that your access and use comply with your own jurisdiction's rules. If you access ireborn from a jurisdiction where it is prohibited, you do so at your own risk and we are not liable for any consequences.

Any disputes arising from your use of ireborn are subject to the dispute resolution process described above. We aim to resolve disagreements fairly and transparently. If you believe we have violated a term or treated you unfairly, you can contact our compliance team via our support channels for review.

Our commitment to you on ireborn

We at ireborn undertake to:

• Verify your identity before you can withdraw funds.
• Process deposits and withdrawals promptly using regulated payment partners.
• Keep your account balance secure and separate from our operating funds.
• Provide accurate game rules and odds before you play.
• Investigate all disputes fairly and respond in writing within a few business days.
• Maintain your transaction history and make it available to you anytime.
• Offer customer support in English via email and live chat.
• Comply with all applicable data protection and anti-fraud laws.

These commitments form the foundation of how we operate ireborn. If you ever feel we have fallen short of these standards, contact our support team and we will address your concern. Your trust matters to us, and we take every complaint seriously.

Our services are available only where local law permits. By using ireborn, you confirm that you are located in a jurisdiction where our platform is legal and that your access complies with local rules. If you have any doubts about your region's laws, ask our support team before you register.