ireborn Platform Privacy Notice

This page describes what we collect when you use ireborn and how we keep that data protected. We at ireborn take your privacy seriously. We collect only the information needed to verify your identity, process your deposits and withdrawals, comply with banking regulations, and provide customer support across our football betting, live-dealer tables, slot games, and esports markets.

We do not sell your data to third parties and do not use it for marketing without your consent. Our servers may sit outside your jurisdiction, but we apply industry-standard encryption and access controls to keep your information secure. You have rights over your data—you can request access, correction, or deletion, and we will respond within the timeframe required by local law.

If you have questions about how we handle your information, our support team is available in English via email and live chat. This privacy notice covers our general practices. For specific questions about how we store data collected in your region, contact us directly.

What data we collect on ireborn

When you open an account on ireborn, we collect:

• Registration information: Your email address, password (encrypted), chosen username, and the date you registered.
• Identity documents: A clear photo of your national ID (KTP, passport, or driver licence) and proof of address (utility bill, bank statement, or government letter). We use these to verify you are who you say you are and to comply with anti-money-laundering rules.
• Payment details: The payment methods you link to your account (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and the account or phone number associated with each. We do not store full bank account numbers—we use tokenized references instead.
• Account activity: Every deposit, withdrawal, bet, game session, win, and loss is logged with timestamps. We track your balance and session history so we can provide accurate statements and investigate disputes.
• Device and connection information: Your IP address, browser type, operating system, and the device you use to access ireborn. This helps us detect fraud and prevent unauthorized access.
• Support interactions: If you contact our team, we keep records of your inquiries, our responses, and any resolution. This creates a trail of communication so we can handle follow-ups fairly.

We do not ask for sensitive health information, biometric data, or anything unrelated to account operation. If you voluntarily share additional information in a support message, we treat it as confidential and use it only to help you.

How we use your data on ireborn

We use the data we collect for the following purposes:

• Account verification and fraud prevention: We verify your identity against our databases and use device information to detect suspicious login attempts or account takeovers.
• Processing deposits and withdrawals: We share your payment details with our regulated payment partners (mobile banking, local payment, online payment, e-wallet, and banks) so they can move money to and from your account. We never process payments ourselves—our partners handle the transaction.
• Regulatory compliance: We submit required reports to financial regulators in supported jurisdictions. These reports include anonymized transaction data, not personal names or account details beyond what is required by law.
• Customer support: We use your account information to help you reset passwords, recover lost accounts, answer questions about game rules, or investigate transaction disputes.
• Platform improvement: We analyze anonymized activity patterns to improve ireborn's speed, stability, and user experience. We do not use personal data for this—only aggregated statistics.

We do not use your data for unsolicited marketing. If we want to send you promotional messages, we ask your permission first. You can opt out of marketing emails anytime in your account settings.

Third-party processors and data sharing

Our ireborn platform relies on third-party providers to function. These include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways, and online payment, e-wallet, mobile banking, local payment banking partners. We share your payment method and transaction amount with them so they can settle transfers. They are bound by their own privacy policies.
• Cloud hosting providers: Our servers may run on third-party infrastructure located outside your jurisdiction. We ensure these providers meet our security standards and encrypt all data in transit and at rest.
• Fraud detection services: We use third-party tools to identify suspicious patterns and prevent money laundering. These tools receive anonymized device and transaction information, not your personal ID.
• Customer support tools: We may use third-party platforms to manage support tickets and live chat. All support conversations are encrypted.

We do not sell your personal data to marketers, data brokers, or any other third party outside the processors listed above. All our processors are contractually bound to use your data only for the purpose we specify and to maintain security standards equivalent to ours.

Your rights and how to exercise them

You have the following rights regarding your data:

• Access: You can request a copy of all personal data we hold about you. Log in to your ireborn account and download your transaction history, or contact our support team and we will provide a complete data export within 10 business days.
• Correction: If your name, address, or email is incorrect, log in and update it in your account settings. We verify changes using your KYC documents.
• Deletion: You can request deletion of your account and associated data. We delete account data after a retention period (typically one year) unless we are required by law to keep it longer. Transaction records may be retained for regulatory compliance.
• Portability: You can request that we export your data in a standard format so you can move it to another service. We provide this within 10 business days at no cost.
• Objection: If we process your data on the basis of legitimate interest, you can object. For example, if you object to fraud-detection processing, we will discuss alternative solutions with you.

To exercise any of these rights, contact our privacy team via our help centre or email the address listed in your account settings. We respond to all data requests within the timeframe required by your jurisdiction's law. If we cannot fulfill your request, we will explain why in writing.

Cookies and tracking on ireborn

We use cookies to keep you logged in, remember your preferences, and understand how you use ireborn. Essential cookies are required for the platform to function—for example, your session cookie, which keeps your login active. You cannot disable these without breaking your account access.

We also use analytics cookies to measure traffic, track feature usage, and identify technical issues. These are not personally identifiable. We do not use cookies to track you across other websites. If you want to disable analytics cookies, you can do so in your browser settings without affecting your account.

Our cookies do not contain your password, payment details, or ID information. They contain only your session token and preference settings. Third-party cookies (for example, from payment processors) may be set during transactions—these are governed by the processor's privacy policy, not ours.

Data retention on ireborn

We retain your personal data for as long as your account is active plus a retention period afterward. Here is our typical retention schedule:

• Account information (name, email, verified address): For the life of your account plus one year.
• ID and address documents: One year after verification, or longer if required by law.
• Transaction records: Minimum five years for regulatory compliance (anti-money-laundering rules).
• Support tickets and correspondence: Two years.
• Device and IP logs: One month.

When we delete data, we use secure deletion methods so it cannot be recovered. However, we may retain anonymized, aggregated data (for example, "number of transactions processed on Liga 1 markets") indefinitely for business analytics.

Security measures we take

We at ireborn apply industry-standard security to protect your data:

• Encryption in transit: All communication between your device and our servers uses HTTPS (TLS 1.2 or higher). Your password and payment details are encrypted before they leave your device.
• Encryption at rest: Data stored on our servers is encrypted. Only our authorized staff can decrypt it, and only when needed for legitimate purposes.
• Access controls: We limit internal access to personal data. Only staff members who need your information to do their job can access it. All internal access is logged.
• Regular security audits: We engage third-party security firms to test our systems for vulnerabilities. Any issues found are fixed promptly.
• Breach response: If we detect unauthorized access to your data, we notify you and relevant authorities within the timeframe required by law. We also take steps to prevent further unauthorized access.

While we take security seriously, no system is non-specific info secure. We encourage you to use a strong, unique password and enable two-factor authentication on your account if available. If you suspect your account has been compromised, contact our support team immediately.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices, new regulations, or improvements in our data handling. When we make material changes, we notify you via email at least 30 days before the changes take effect. Your continued use of ireborn after that date means you accept the updated notice.

We will never reduce your privacy protections without your explicit consent. If you disagree with a change, you can close your ireborn account and request deletion of your data.

Our privacy commitment to you

We at ireborn are committed to transparent, fair data practices. We collect only what we need, we protect it from unauthorized access, we use it only for purposes we have disclosed, and we give you control over your information. Your privacy is not for sale, and we do not treat your data as a commodity.

If you believe we have mishandled your data or violated this privacy notice, contact our privacy officer via our support channels. We investigate all complaints seriously and take corrective action if we find we have made a mistake.